STEPS TO RESOLE - BUFFALO BOULDERS
1. Send Photos
Please send a clear photo of both shoes to info@colleresolers.com or via Instagram at @colle.resolers. This allows us to advise you on whether your shoes can be resoled and the work likely required.
2. Receive Advice on Required Work
Once we’ve reviewed your photos and advised you on the work needed, scan the QR code on the drop box, fill out the resole submission form (can also be done prior via this link), tag your shoes, and drop them into the COLLÉ drop box.
3. Physical Assessment on Arrival
A full physical assessment will still be completed once your shoes arrive, as some details can’t be confirmed from images alone.
4. Text Update
You’ll receive a text once your shoes have been assessed if any further work is required. If no further work is required you will be sent just an invoice.
DELIVERY COST
There will be a $5 delivery cost added to order invoice.
PICK UPS AND DROP OFFS
Shoes will be sent to our workshop in Melbourne every 2 weeks. When the shoes have arrived at our workshop you will receive a confirmation text that we've got them with the job details needed.
Once assessment and job details are completed, your invoice will be sent and assuming it is paid, that week shoes will be sent the following week.
(E.g. shoes received on a Tuesday, if paid by Monday of the following week your shoes will be included, otherwise they will be included in the return delivery 2 weeks later).
TURNAROUND TIME
Turnaround time will be between 2-4 weeks depending on when shoes were dropped off and when payment is made.
